Free UK delivery on orders over £40
100 days free returns
Customer Service +44 (0) 20 8123 2330
  • Free UK delivery on orders over £40
  • 100 days free returns
  • Customer Service +44 (0) 20 8123 2330

Shipping & Returns

We Offer The Fastest Shipping & Hassle Free Returns!


Shipping Information:

  • FREE Shipping on all UK orders over £40!
  • We will dispatch all orders directly from our warehouse on the same day of ordering (when placed before 2 pm) for your convenience and maximum efficiency.
  • Your item will arrive within 2 to 5 Days.
  • For orders under £40, there is a small charge of £4.99.
  • We offer Royal Mail Tracked 24 Expedited Shipping for £6.99 no matter how many items you order.
  • For international orders, you can unlock FREE shipping on all items over £119!

Returns Information:

  • Returns could not be any easier. We offer a 100 day 100% Satisfaction guarantee – or your money back.
  • Try your items on in the comfort of your own home, and, if you're not 100% happy, you have 100 days after receiving your purchases to either exchange or return them.
  • Returning your items is free of charge in the UK.
  • We kindly ask our customers to pay for returns, however, if they used a discount code when ordering.
  • Please contact us for return requests at
Verified Reviews

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★ ALIVE Reviews

Let our lovely customers speak for us

37 reviews
Great trainers and customer service

Very happy with the trainers, and the service for dealing with the delayed shipping.

Great bag, great service

Very good quality, very smart. Will definitely use Alive again.

Love it, although I thought it was thinner

Nice, light, elegant.

Fabulous bag!

This bag looks so good, and is amazing quality. All of my friends love it. It's really spacious inside, and has detachable smaller wallets to keep things in that you usually lose in the bottom of your bag.

Comfortable and fashionable!

Very happy with my purchase. The shoes look the part!